Privacy Policy
Atek Systems LLC (“Atek Systems,” “we,” “us”) provides AtekPOS point-of-sale software, associated cloud and store-management services, online appointment booking, and the website at atek-pos.com. This policy explains how personal information may be collected, used, disclosed, retained, and managed when you interact with those services.
1. Who this policy covers
This policy applies to store owners and staff using AtekPOS, customers booking or checking in with participating stores, and visitors who contact us through our website. Participating businesses may independently control their customer records and make choices about their communications. Please contact the relevant store about its own privacy practices as well.
2. Information we collect
- Store and account information: store name, owner or staff names, business contact details, account identifiers, usernames, roles, authentication information, and subscription or store settings.
- Appointment and customer information: customer name, email address, phone number, appointment details, selected services, booking history, and information customers voluntarily provide, such as birthdays for birthday promotions.
- Sales and operational information: purchased services or products, order amounts, taxes, discounts, tips, refunds, staff assignments, loyalty balances, coupon use, and reporting records.
- Payment-related information: transaction references, payment method, payment status, and limited card details such as the last four digits when provided by a payment processor. Payment card and bank-account details entered during Stripe onboarding are collected and processed by Stripe, not through our website's contact form.
- Communications and preferences: messages you send, support requests, and recorded marketing opt-in, unsubscribe, or other communication preferences.
- Technical data: device or browser information, app version, diagnostics, security events, and network information needed to operate, secure, or troubleshoot services.
The information collected depends on which AtekPOS features a store enables and which services an individual uses.
3. How we use information
- Provide POS functions, receipts, refunds, staff tools, cloud sync, and sales reports.
- Manage store accounts, authentication, subscription services, technical support, and security.
- Process appointment bookings, check-ins, customer records, rewards, and loyalty calculations.
- Enable stores to send requested booking-related communications and, where appropriate consent or another lawful basis applies, promotional messages, coupon offers, and birthday campaigns.
- Detect errors, investigate misuse, maintain audit records, and comply with applicable legal obligations.
4. Sharing information and service providers
Information may be made available to authorized staff of the store with which a customer interacts, subject to that store's access settings. We may also use providers that help operate AtekPOS, including cloud hosting and database infrastructure (such as Supabase), payment processing and reader services (such as Stripe), and email or message delivery services configured for stores. These providers may process information needed for their functions and under their own applicable terms and privacy notices.
We may disclose information when legally required, to protect users or our services, or as part of a lawful business transfer. We do not treat marketing consent as permission to disclose private customer data publicly.
5. Payments
Participating stores may connect to Stripe to accept card payments. Stripe processes payment credentials, payment authorization, and any identity, tax, or banking information provided directly during Stripe onboarding. AtekPOS may receive transaction details and limited payment metadata needed to display receipts, complete reconciliation, and manage refunds. Refer to Stripe's Privacy Policy for Stripe's own data handling.
6. Email marketing, birthdays, and opt-out
Participating stores may enable promotional email campaigns, loyalty offers, and birthday messages. Promotional messages should only be sent where applicable consent and legal requirements are satisfied. Customers can unsubscribe using the unsubscribe option provided in a promotional message or contact the store. Opting out of marketing does not necessarily stop essential transactional notices such as booking confirmations and payment receipts.
7. Security
We use administrative and technical safeguards appropriate to the services, such as access controls and protected communication channels. No method of electronic transmission or storage is completely secure. Store administrators are responsible for protecting their credentials and assigning appropriate staff access.
8. Retention and deletion
We keep information only as long as reasonably necessary for the purposes described above, including active service delivery, security, dispute resolution, and applicable tax, accounting, or legal obligations. Retention can vary by record type and the participating store's requirements. Some records may be retained after an account is closed where law or legitimate operational needs require it.
To request access to, correction of, or deletion of personal information or an AtekPOS account, visit our Data Deletion Request page or email support2773@atek-pos.com. Include the store name and the account or customer email (do not include a password or full card number). We may verify your identity and, for store-controlled customer records, coordinate with the store. We will process eligible requests in accordance with applicable laws.
For account holders: If AtekPOS allows users to create an account, an account-deletion option must also be available within the app; this external contact method does not replace the in-app requirement.
9. Your choices
You may decline optional marketing communications, request correction or deletion where applicable, and limit optional information you submit. Store owners can manage staff access and certain customer communication settings through their AtekPOS tools. The rights available to you depend on applicable law and the nature of the records.
10. Children
AtekPOS is a business operations platform, not a service directed to children. Businesses should avoid collecting information about minors unless appropriate and lawful for their services.
11. International processing
Our service providers may process information in locations other than your state or country. Where required, we take steps to meet applicable requirements for transfers of personal information.
12. Changes to this policy
We may update this policy as the service, technologies, or applicable requirements change. An updated effective date will appear at the top of this page.
13. Contact us
Atek Systems LLC — AtekPOS
Website: https://atek-pos.com/
Privacy questions or requests: use the Contact form on our website with the subject or message “Privacy Request.”